Privacy Policy
Company Information:
Trent Estate Agents Limited (Ltd)
Registered Address: 16 The Triangle, NG2 Business Park, Nottingham NG2 1AE
Company Number: 15095323
VAT Number: 447 5995 36
Email:
Tel: 0333 3444 035
Introduction
At Trent Estate Agents Limited (Ltd), trading as Trent Estate Agents, we are committed to safeguarding your privacy and personal data.
This Privacy Policy outlines how we collect, use, and protect your data. All data handling is carried out in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation").
Your Rights
Under Data Protection Legislation, your rights include:
• The right to be informed about how your personal data is used.
• The right to access any personal data held about you.
• The right to withdraw consent at any time by emailing us at
• The right to rectify any inaccurate or incomplete personal data.
• The right to erasure when it cannot be justified that the information held satisfies the criteria outlined in this policy or when you have withdrawn consent.
• The right to prevent processing for direct marketing, scientific or historical research, or any way likely to cause substantial damage to you or another, including through profile building.
• The right to object to processing that results in decisions being made about you by automated processes and to prevent those decisions from being enacted.
Accessing Your Data
You can exercise your right to access personal data held about you by contacting us at
Please include a photocopy of your driver's licence or passport for identity confirmation.
This service is free, and we will respond within 30 days, unless your request is deemed excessive or unfounded. In such cases, we will inform you of administration costs or delays.
Data Controller
If we have collected your personal data directly for our own purposes, we are the Data Controller.
Lawful Bases for Processing
Under Data Protection Legislation, there must be a lawful basis for processing personal data. These bases include:
• Consent
• Performance of a contract
• Compliance with a legal obligation
• Protection of vital interests
• Public interest / official authority
• Legitimate interests
Our "Legitimate Interests"
To determine our legitimate interests in processing your data, we assess the benefits to us against the risks and benefits for you. You have the right to object to our processing.
Data We Collect
We collect various types of personal data, such as:
• Identity Data
• Contact Data
• Financial Data
• Transaction Data
• Technical Data
• Profile Data
• Usage Data
• Marketing and Communications Data
We do not collect Special Categories of Personal Data or information about criminal convictions and offences.
Refusing to Provide Data
We require certain data for the performance of our contracts. Refusal to provide requested personal data may prevent us from providing our services.
How Long We Keep Your Data
We hold different categories of personal data for different periods. We minimise data and storage time wherever possible.
• Identity, Contact, and Transaction Data: held indefinitely (subject to your rights).
• Data processed on the basis of legitimate interests: retained for the period of active processing.
• Data essential for contract performance: retained for six years, as determined by reference to the Limitations Act 1980.
Sharing Your Data
We may share your data with third parties as outlined in the section "Third Party Interests" (for example, business partners, service providers, and professional advisers, where necessary to deliver our services or comply with legal obligations).
Transferring Data Outside the EU
We use overseas web and IT providers. Where this involves transferring your personal data outside the UK or EU, we ensure that appropriate safeguards are in place, as outlined in the section "Third Party Processors".
Complaints
You can send complaints directly to
You can also file complaints with the Information Commissioner's Office, our supervisory authority, through the website ico.org.uk if you believe we have failed to comply with data protection legislation.
Thank you for trusting Trent Estate Agents with your data. We prioritise your privacy and security.
